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5 reasons to get a med cert from an online doctor
When minor illnesses strike, the common sense approach is to take some time off to rest and recover. That’s all well and good, but many employers or universities will demand a medical certificate- which often involves a stressful scramble to get a doctor’s appointment the same day. In many cases, it can be very hard to manage this, not to mention the fact that a waiting room is the very last place you want to be when you’re off colour. But thankfully, now there’s the option of an online med cert- accessible from the comfort of home.
5 good reasons to use an online doctor
- Sick leave gets used appropriately- seriously, it’s called sick leave for a reason! So the best place to be is at home, resting and recovering more efficiently
- Less spread of infection- illnesses such as the common cold and viral gastroenteritis are highly contagious. When you are at the peak of your symptoms it is easy to pass on the infection to others. Requesting an online med cert keeps your germs away from others.
- Saves time- commuting time and queuing time are removed from the equation. It’s a short minute consultation with an online doctor. You don’t even need to leave your bed!
- Saves money- requesting a medical certificate online may work out cheaper. This does depend on what your regular GP usually charges, and also which online service you choose- with Qoctor, it costs from $14.99 for the online appointment. And of course, the cost of transport to see the doctor is removed from the equation too, which adds to the savings.
- Saves Medicare money- every time a patient chooses to get their medical certificate from an online doctor, Medicare is no longer paying the bill- this saves taxpayers’ money. It also frees up appointments for people who are possibly more unwell.
FAQs about delivery options
How does delivery work? What’s the difference between standard and express delivery options?
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If you have a consultation with Qoctor, the doctor may issue a prescription as part of your management. As Qoctor is an online doctor service, we do not stock or sell prescription drugs. However, we can facilitate you by forwarding the prescription to a pharmacy of your choice. You can select to have your prescription:
- sent electronically to your chosen local pharmacy OR
- sent to a Qoctor partner pharmacy who can arrange home delivery of the medication for you. If you choose this option it means Qoctor will forward your prescription to an independent pharmacy that is set up to efficiently dispense and dispatch prescription medicines. This is available for a limited range of treatments, and is displayed as a delivery option when booking
- sent to you at your home/work address- i.e. a paper prescription.
For most people, our Pharmacy Concierge Service, at $8.99, is the cheapest and quickest delivery option- it means we will send a prescription electronically to your local pharmacy immediately, and you can have your medication in your hand within a few hours.
- If you choose mail delivery instead your order will be delivered via Australia Post, and you will receive a tracking number so you can follow it.
- Delivery times may be affected by factors such as covid-19, weekends and public holidays.
- Standard Delivery costs $11.99 and normally takes 5 to 7 business days
- Express Delivery costs $14.99- if you place your order before 1pm AEST, your order will arrive the next business day. If you place your order after 1pm AEST, your order will arrive within 1-2 business days. **Please note covid-19 restrictions may impact Australia Post timelines**
- If you have queries about your order at any point, email us at info@qoctor.com.au.
- Our customer service team is also available via live chat from 8:30am to 9pm, 7 days a week.
What does it mean if my tracking still says “pending”?
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- This depends on whether you have chosen standard post or express delivery.
- If you paid for express post to be delivered to QLD, WA or NT, your order will be “pending” until it arrives in your state (Australia Post terms & Conditions). If your order has exceeded the expected delivery time frame provided please email info@qoctor.com.au
- If you ordered by standard post, your order will be “pending” until it is due to be delivered. Often this is closer to the 5th-7th business day. If your order has exceeded the expected delivery time frame of 5-7 business days provided please email info@qoctor.com.au
- Please note that covid-19 may impact Australia Post timelines.
- To avoid postal delays, we recommend you select our pharmacy concierge service as your preferred delivery option instead- then we can send your prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)
I paid for express delivery but my order has not arrived when expected. What should I do next?
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**Please note Australia Post timelines have been compromised in recent times, check the Australia Post for updates. Next day guarantees are often suspended.
In general terms:
-If your order was placed before 1 PM AEST Monday-Friday, 2 day have passed, and you have checked your tracking with no updates, please email us for assistance at info@qoctor.com.au
-If your order was placed on a weekend, please allow an additional 1-2 business days for delivery as there is no postal service available Saturday & Sunday
-If your order was placed after 1 PM AEST, your order will take 1-2 business days to arrive (As per Australia Post terms and conditions)
-If your order is via standard shipping, please allow 5-7 business days for this to arrive. If it is past 7 business days, email info@qoctor.com.au
and we will investigate for you.
To avoid postal delays in future, we recommend you select our pharmacy concierge service as your preferred delivery option- then we can send a prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)
What if my order hasn’t arrived when I expected?
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If you have chosen mail delivery of your prescription or medication, first ensure you have checked your tracking code. An email has been sent to you with this information- if you can’t find it, check your spam or junk folder.
If you can’t locate your tracking number, or if Australia Post says your tracking code is invalid, we can investigate this. Simply contact us via live chat or email us at info@qoctor.com.au
**Please note Australia Post timelines have been compromised in recent times, check the Australia Post for updates. Next day guarantees are often suspended.
In general terms:
-If your order was placed before 1 PM AEST Monday-Friday, 2 day have passed, and you have checked your tracking with no updates, please email us for assistance at info@qoctor.com.au
-If your order was placed on a weekend, please allow an additional 1-2 business days for delivery as there is no postal service available Saturday & Sunday
-If your order was placed after 1 PM AEST, your order will take 1-2 business days to arrive (As per Australia Post terms and conditions)
-If your order is via standard shipping, please allow 5-7 business days for this to arrive. If it is past 7 business days, email info@qoctor.com.au
and we will investigate for you.
To avoid postal delays in future, we recommend you select our pharmacy concierge service as your preferred delivery option- then we can send a prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)
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