Once you have completed the online assessment for your specialist referral, and made payment, the doctor will review your request. This process often takes a matter of minutes, but it can take an hour or two at busy times (or till the next morning if you make the request outside business hours- i.e. later than 9pm). If they have all the information they need, the doctor will then issue the referral letter- you will be notified via email that you can now download it.

If you are already waiting at your specialist’s office, and need your letter in a hurry-  just let our customer service team know via live chat (located on our home page)- they’ll prioritise your letter, and have it sent through to your email, so you can download it from your account as soon as possible.