Since the COVID-19 pandemic, Australia Post has reported longer delivery times and additional delays- currently, guarantees around next day delivery may not apply- please check Australia Post website for up to date information.

In general terms:

-If your order was placed before 1 PM AEST Monday-Friday,  2 day have passed, and you have checked your tracking with no updates, please email us for assistance at info@qoctor.com.au

-If your order was placed on a weekend, please allow an additional 1-2 business days for delivery as there is no postal service available Saturday & Sunday

-If your order was placed after 1 PM AEST, your order will take 1-2 business days to arrive (As per Australia Post terms and conditions)

-If your order is via standard shipping, please allow 5-7 business days for this to arrive. If it is past 7 business days, email info@qoctor.com.au

and we will investigate for you.