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**Please note Australia Post timelines have been compromised in recent times, check the Australia Post for updates. Next day guarantees are often suspended.
In general terms:
-If your order was placed before 1 PM AEST Monday-Friday, 2 day have passed, and you have checked your tracking with no updates, please email us for assistance at info@qoctor.com.au
-If your order was placed on a weekend, please allow an additional 1-2 business days for delivery as there is no postal service available Saturday & Sunday
-If your order was placed after 1 PM AEST, your order will take 1-2 business days to arrive (As per Australia Post terms and conditions)
-If your order is via standard shipping, please allow 5-7 business days for this to arrive. If it is past 7 business days, email info@qoctor.com.au
and we will investigate for you.
To avoid postal delays in future, we recommend you select our pharmacy concierge service as your preferred delivery option- then we can send a prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)
