How do I book a time slot?
- Once you complete the online booking questionnaire, you’ll be asked to select your preferred appointment time
- Qoctor appointment times run in one hour blocks through the day (e.g. 10am-11am, 11am-12pm etc), so you need to pick your preferred time slot.
- Please note, if you choose to join the 15 minutes priority booking queue, you will receive a call in the next 15 minutes instead (via phone or video call, depending on your selection
- If you pay for your appointment but forget to pick a time slot, we’ll email you to remind you to do so- so, check your email!
- Your appointment time can be changed up until 15 minutes prior to your appointment- just check your order confirmation email which contains a link to allow you to reschedule.
What is a 15 minute priority booking?
For people in a hurry or simply too busy to wait, you can skip the queue- for $20 you can secure a priority appointment, and one of our doctors will aim to speak to you within 15 minutes. If it is a video call, be sure to enter the waiting room via the link we sent to your phone via SMS, and also to your email. For phone call appointments, the doctor will be in touch- keep an eye on your mobile!
Video or phone call? Most appointments are conducted via video call, but phone call may be offered in some situations.
How do I join my video consultation? For video calls, you’ll receive a link to the video consultation via SMS and email- this will arrive 15 minutes before your scheduled appointment (or immediately if you select a 15 minute priority consult). Click this link to enter the waiting room so the doctor can call you within the hour you selected. If you are on an iPhone, use Safari as your browser- the video won’t work on Google Chrome. Alternatively, you can join from your laptop/desktop computer via the link we’ve sent to your email. Once you enter the waiting room, please don’t navigate away to other sites/apps, as you may get disconnected.
If you have any issues connecting with the doctor on the video call, they will usually try to ring your mobile- so it is important to check in advance that you are not blocking private numbers on your phone settings.
Can’t find your video link? Check email spam/junk just in case! If still no luck, then contact our customer service team at info@qoctor.com.au or hop on the live chat on the Qoctor website so we can help you!
