If you have a consultation with Qoctor, the doctor may issue a prescription as part of your management. As Qoctor is an online doctor service, we do not stock or sell prescription drugs. However, we can facilitate you by forwarding the prescription to a pharmacy of your choice. You can select to have your prescription:
- sent electronically to your chosen local pharmacy OR
- sent to a Qoctor partner pharmacy who can arrange home delivery of the medication for you. If you choose this option it means Qoctor will forward your prescription to an independent pharmacy that is set up to efficiently dispense and dispatch prescription medicines. This is available for a limited range of treatments, and is displayed as a delivery option when booking
- sent to you at your home/work address- i.e. a paper prescription.
For most people, our Pharmacy Concierge Service, at $8.99, is the cheapest and quickest delivery option- it means we will send a prescription electronically to your local pharmacy immediately, and you can have your medication in your hand within a few hours.
- If you choose mail delivery instead your order will be delivered via Australia Post, and you will receive a tracking number so you can follow it.
- Delivery times may be affected by factors such as covid-19, weekends and public holidays.
- Standard Delivery costs $11.99 and normally takes 5 to 7 business days
- Express Delivery costs $14.99- if you place your order before 1pm AEST, your order will arrive the next business day. If you place your order after 1pm AEST, your order will arrive within 1-2 business days. **Please note covid-19 restrictions may impact Australia Post timelines**
- If you have queries about your order at any point, email us at info@qoctor.com.au.
- Our customer service team is also available via live chat from 8:30am to 9pm, 7 days a week.
