If you have chosen mail delivery of your prescription or medication, first ensure you have checked your tracking code. An email has been sent to you with this information- if you can’t find it, check your spam or junk folder.
If you can’t locate your tracking number, or if Australia Post says your tracking code is invalid, we can investigate this. Simply contact us via live chat or email us at info@qoctor.com.au
**Please note Australia Post timelines have been compromised in recent times, check the Australia Post for updates. Next day guarantees are often suspended.
In general terms:
-If your order was placed before 1 PM AEST Monday-Friday, 2 day have passed, and you have checked your tracking with no updates, please email us for assistance at info@qoctor.com.au
-If your order was placed on a weekend, please allow an additional 1-2 business days for delivery as there is no postal service available Saturday & Sunday
-If your order was placed after 1 PM AEST, your order will take 1-2 business days to arrive (As per Australia Post terms and conditions)
-If your order is via standard shipping, please allow 5-7 business days for this to arrive. If it is past 7 business days, email info@qoctor.com.au
and we will investigate for you.
To avoid postal delays in future, we recommend you select our pharmacy concierge service as your preferred delivery option- then we can send a prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)
