If a Qoctor doctor has issued you with a pathology test form, you can present it at any recognised pathology collection centre in Australia.
The timing of when you go for your test is totally up to you- Qoctor only becomes aware that you have had the test once we actually receive the result/report electronically from the lab.
When Qoctor receives a result, the following things happen:
- the doctor checks the results and you’ll then receive an SMS letting you know we’ve received a result. If the doctor has marked the result abnormal or urgent, we’ll tell you to book a follow up appointment.
- test results will also appear for you to view on your Qoctor profile and/or we will share digital copies of the reports with you.
- you can book a follow up appointment with Qoctor to discuss the results (for some services, such as STI testing, a free follow up consultation may be included in the original booking fee). Where applicable, this follow up appointment can be accessed through your Qoctor profile, by using the button alongside the particular test result.
What should I do if I have not heard from Qoctor about my test results?
If a few business days have passed since your test and you have not heard from Qoctor via SMS or email, please let us know- email us at info@qoctor.com.au or use the live chat on our home page , as we may need to chase it up with the lab. Sometimes they may have sent the report to the wrong place. Once we get it, we’ll get back to you as soon as possible. Please note, there may be delays if your query is out of hours or over the weekend, as many labs close at those times- this is beyond our control- but we will do our best to chase it up for you, as soon as the lab is open again.
