Qoctor Refund Policy
Thanks for using Qoctor!
If you are not entirely satisfied with your purchase, we’re here to help- please let us know what went wrong, and we will try to resolve your issue as quickly as possible. Our customer service team is online from 8AM to 9PM daily, and will be happy to assist. Contact them at info@qoctor.com.au via email, or use the live chat option on our home page.
Refunds
We will issue a refund if:
- The doctor decides it is not appropriate to provide a medical certificate
- You cancel your appointment with the online doctor before your chosen time-slot has started- in this case you need to contact us to request a refund in advance of your chosen time slot
Other requests will be assessed on a case by case basis.
If your refund is approved, it can take up to 14 days to be completed, depending on your credit card provider (this is beyond our control).
Missed Appointments
- If we’ve been unable to contact you during your time-slot, you will be sent a voucher code via email to book another appointment- so you don’t lose out, and can still have an appointment later.
Contact Us
If you have any further questions about your consultation please contact us at info@qoctor.com.au
